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Redesigned the entire Configure-Price-Quote workflow using OmniScripts and FlexCards, reducing the quote-to-cash cycle from 14 days to under 48 hours for enterprise contracts.
TelcoNex Communications had a legacy CPQ system that required manual configuration for every enterprise quote. Sales reps needed 14 days on average to generate a complex bundle quote, with 30% of quotes containing pricing errors that required rework.
Quote-to-cash cycle of 14 days for enterprise contracts
30% of quotes contained pricing errors requiring rework
No guided selling — reps needed extensive training on 200+ products
Zero integration between CPQ, billing, and order management
Customer portal lacked self-service ordering capabilities
VCS deployed Salesforce Industry CPQ with OmniStudio, building guided selling OmniScripts, real-time pricing FlexCards, and automated order decomposition. The solution integrated with 3 billing systems via MuleSoft for end-to-end order orchestration.
OmniScript-based guided selling with dynamic product catalog
FlexCards for real-time pricing and bundle visualization
Automated order decomposition and fulfillment orchestration
MuleSoft integration with 3 billing/provisioning systems
Customer self-service portal with product configurator
DataRaptor transformations for complex pricing logic
From 14 days to under 48 hours for complex enterprise quotes
Automated validation eliminated manual pricing mistakes
Reps now handle 3X more quotes per month
Faster quoting closed deals that previously churned
“VCS's OmniStudio and Industry Cloud expertise is world-class. They redesigned our entire CPQ workflow, cutting our quote-to-cash cycle from 14 days to under 48 hours. Absolutely game-changing.”
Deployed a full Financial Services Cloud implementation with custom wealth management dashboards, automated compliance workflows, and Einstein AI-powered lead scoring across 3 regional offices.
Built a headless B2C storefront on Commerce Cloud integrated with 5 backend systems via MuleSoft, enabling real-time inventory sync and AI-powered product recommendations.
Let's discuss how VCS can drive the same transformative outcomes for your organization.
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