At Value Cloud Services (“VCS”, “we”, “us”, or “our”), we take your privacy seriously. We are a Salesforce Summit Partner providing enterprise consulting, Agentforce AI, Data Cloud, OmniStudio Industry Cloud engineering, and managed services.
This Privacy Policy explains what information we collect when you visit our website (valuecloudservices.com), inquire about our services, apply for a job, or partner with us for Salesforce consulting and implementation.
1. Information We Collect
We collect information in three ways: information you directly give us, information collected automatically during your visit, and information from trusted partner channels.
A. Information You Provide to Us
- Contact Details: Your name, business email address, phone number, job title, and company name when you fill out a contact form or request a consultation.
- Project Requirements: Information about your Salesforce cloud environment, project goals, timeline, and budget shared during discovery calls.
- Job Applications: Your resume, work history, Salesforce certifications, and contact information when you apply through our careers portal.
- Communications: Any feedback, emails, or messages you send to our team.
B. Information Collected Automatically
- Device & Browser Information: Browser type, operating system, device model, and screen resolution.
- Usage Details: Pages viewed, time spent on pages, links clicked, and referring websites.
- IP Address & General Location: City and country level location derived from your IP address for security and analytics.
2. How We Use Your Information
We use the information we collect for straightforward, legitimate business purposes:
- To respond to your inquiries and schedule discovery or consultation sessions.
- To deliver, maintain, and support our Salesforce consulting and implementation projects.
- To review job applications and contact qualified candidates for employment.
- To send helpful updates, technical insights, and company news (you can unsubscribe at any time).
- To analyze website usage to improve navigation, performance, and user experience.
- To protect against unauthorized access, fraud, and security threats.
3. Salesforce Org & Client Data Protection
When clients engage VCS for Salesforce development, OmniStudio configuration, or MuleSoft integrations, we follow strict data isolation standards:
- Sandbox First: All development and testing take place in dedicated developer sandboxes or scratch orgs using sanitized mock data.
- No Local Storage of Client Data: VCS does not download, copy, or store client production customer records on local staff computers.
- Secure Multi-Factor Access: All access to client environments requires Multi-Factor Authentication (MFA) and is governed by strict role-based permissions.
- Immediate Access Offboarding: Access credentials are systematically revoked as soon as project milestones are finalized.
4. Cookies and Analytics
Our website uses cookies (small text files placed on your device) to help the site function smoothly and to understand how visitors interact with our pages:
- Essential Cookies: Required for site navigation, security firewalls, and core platform functions.
- Analytics Cookies: Help us measure visitor traffic, page popularities, and site speed in an aggregated, anonymous format.
- Functional Cookies: Remember your display preferences for future visits.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you disable cookies, some portions of our website may not function properly.
5. Third-Party Service Providers
We work with trusted service providers to support our operations (such as secure cloud hosting and email delivery). These providers only receive the information necessary to perform their specific tasks and are contractually bound to keep your data confidential:
- Cloud Infrastructure: Vercel and AWS for reliable, encrypted website hosting and content delivery.
- Database Services: Supabase for secure, encrypted database management.
- Email & Collaboration: Google Workspace for professional email communication.
6. Your Privacy Rights (GDPR & CCPA)
Depending on your location, you have specific legal rights regarding your personal data:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can ask us to correct inaccurate or incomplete details.
- Deletion: You can request that we delete your personal data when it is no longer required for legitimate business or legal purposes.
- Opt-Out: You can opt out of marketing communications at any time by clicking the “unsubscribe” link in any email.
To exercise any of these rights, please email our team at privacy@valuecloudservices.com. We will respond within 30 days.
7. Data Security & Retention
We employ industry-standard administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, or misuse:
- All web traffic is encrypted in transit using modern TLS/SSL encryption.
- Data at rest is secured using AES-256 encryption.
- Access to internal systems is strictly limited to authorized staff based on their job role.
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable tax, accounting, or legal obligations.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. When we make updates, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, suggestions, or concerns regarding our Privacy Policy, please feel free to reach out to us directly: