VCS Loading
All Industries
📡
Telecom · Broadband · Cable & DTH
Communications
VCS empowers communications service providers with Salesforce Communications Cloud, OmniStudio CPQ, order orchestration, and 360° customer engagement. We streamline complex multi-play catalog management and accelerate digital transformation.
85%
Faster Quote & Order Creation
40%
Order Fall-out Reduction
3.2X
Self-Service Adoption
99.9%
Order Accuracy
Industry Challenges
Common Communications Pain Points We Solve
Complex Product Catalog
Managing thousands of multi-play bundles, device plans, and add-ons across legacy BSS/OSS systems creates pricing errors and order fallout.
Slow Quoting & Order Processing
Manual CPQ workflows take hours or days to produce accurate quotes for enterprise business customers.
High Churn Rate
Lack of real-time usage insights and proactive customer service leads to high subscriber churn.
Fragmented Customer Profiles
Billing data, network status, and support history trapped in separate legacy silos without a single source of truth.
Our Solutions
Salesforce Clouds We Deploy
Communications Cloud
Enterprise EPC & CPQ Engine
Enterprise product catalog, guided OmniScript ordering, and automated CPQ for complex telco bundles.
OmniStudio
Guided Customer Workflows
Low-code OmniScripts and FlexCards for omnichannel agent and self-service subscriber portals.
Order Management
Order Orchestration
Automated decomposition and fulfillment routing from CRM directly to network BSS/OSS layers.
MuleSoft
BSS/OSS Integration
API-led connectivity connecting Salesforce with Amdocs, Netcracker, Ericsson, and billing engines.
Einstein AI
Churn Risk Prediction
AI models that detect at-risk subscribers and recommend personalized retention offers.
Service Cloud
Omnichannel Care Hub
Unified agent console integrating billing history, network diagnostics, and 360° subscriber views.
Compliance & Security Standards We Meet
TM Forum Standards Compliant
eTOM Framework Alignment
CPOI / CTI Integration
HIPAA / PCI-DSS Security
Transform Your Communications Organization
Let our communications specialists design a Salesforce strategy tailored to your unique challenges.
Schedule Industry Consultation